Support & Droppery Care — What we offer and how it works ?
At Droppery, we want you to spend your time selling — not chasing suppliers or handling order issues. That's why we offer Support & Droppery Care: faster support and we solve your issues for you.
Your Knowledge Base — always available
Our Knowledge Base is available 24/7 at droppery.helpscoutdocs.com. It covers everything from connecting your store to managing products, orders, and settings. For most questions, you'll find a clear answer there in minutes.
Support plans
We offer three support levels depending on your needs:
|
|
🥉 Bronze |
🥈 Silver |
🥇 Gold |
| Price | Free | €39/month | €89/month |
| For | Starters | Growing businesses | Organisations that need speed |
| Email support | AI | ✓ | ✓ |
| Response time | 48 hours | 24 hours | <12 hours |
| Active cases at once | — | Up to 1 at a time | Unlimited |
| Active follow-up | — | ✓ | ✓ |
| Priority on issues | — | — | ✓ |
| Instant resend | — | — | ✓ |
| Dedicated support | — | — | ✓ |
| Droppery Care included | — | — | ✓ |
What is Droppery Care?
Droppery Care is a service where we actively handle and resolve order-related issues on your behalf. You no longer need to follow up with suppliers or carriers yourself.
Here's what we take care of for you:
- Less time spent on support
- Faster solutions for your customers
- No hassle with suppliers
- Better reviews & fewer refunds
You sell, we solve the problems.
"We handle every issue and pick the best solution per situation, from replacement to escalation, so your customers are helped quickly."
Droppery Care is included in the Gold plan. It is also available as a standalone option for €29/month — we handle order problems, no SLA subscription required.
To view your current plan or activate Droppery Care, visit: register.droppery.io/support
If you'd like to discuss what works best for your business, feel free to reach out at info@droppery.io.