How do resellers and their customers receive tracking information ?

Tracking information is typically added in your connected data source (API, ERP, webshop, etc.). Droppery automatically retrieves this information and sends it to the reseller’s webshop.

You don’t have to update them manually or outside Droppery, this is fully automated.

From there, the reseller’s system (e.g. Shopify, WooCommerce or their email flows) handles the communication to the end customer.

If no data source is connected, you can also add tracking information manually in Droppery, after which it will be shared with the reseller.